Make a Payment

How do I pay Sutherland Insurance through online banking?

Add John Sutherland and Sons Limited as a payee in your online banking and use your Sutherland client number as the payee account number. Search the payee list for "John Sutherland", then select the full company name. Your client number is at the top right of your invoice and appears as Client # on written correspondence.

1. Sign in to your online banking and choose Add Payee.
2. In the Find a Payee section, enter John Sutherland as the company name and continue.
3. Select John Sutherland and Sons Limited (Sutherland Insurance).
4. For the payee account number, enter your Sutherland client number. It is at the top right of your invoice, shown as Account, and appears as Client # on any written correspondence.
5. Continue, and complete the Add Payee section.

If you do not have your client number to hand, call or text the office on 519-822-0160 and a customer service broker will find it for you. Do not guess it, because a payment sent against the wrong number has to be traced and reapplied.

Can I pay Sutherland Insurance by credit card or in monthly instalments?

Yes. Sutherland Insurance offers credit card payment and monthly premium financing in addition to online banking. Both are arranged through your broker rather than online, because the option that suits you depends on the policy and the insurer behind it.

Ask your broker directly, or call the office on 519-822-0160. The team, by division lists who to contact, and contact details, directions and parking are on the contact page.

What do I do if the invoice did not come from Sutherland Insurance?

Pay your insurance company directly. When a policy is billed by the insurer rather than by the brokerage, the payment options are printed on your policy documentation, and most insurers take payment online. The portals for the insurers Sutherland Insurance places business with are listed below.

These are the insurers’ own payment pages. They are outside this website, and the insurer decides what each one asks you for, usually your policy number.

• Aviva, make a payment
• CAA Insurance, make a payment
• Echelon, make a payment
• Economical / Definity, make a payment
• Hagerty, make a payment
• HD Mutual (formerly Halwell Mutual), make a payment
• Intact, make a payment
• Wawanesa, make a payment
• Yarmouth Mutual, make a payment

If you are not sure which company holds your policy, call or text 519-822-0160 rather than guessing.

Who do I call about a payment problem?

Call or text Sutherland Insurance on 519-822-0160. A real person answers Monday to Friday, 8:30 a.m. to 5:00 p.m.. Bring your client number or policy number if you have it, and the office can confirm what has been received, what is outstanding, and which company billed you.

A missed or returned payment can affect a policy, so it is worth a call the same day rather than waiting for the next notice.