Accessibility at Sutherland Insurance

How does Sutherland Insurance make its services accessible?

Sutherland Insurance serves clients with disabilities in a way that respects dignity, independence and equal opportunity. Staff are trained to provide service to people with a range of disabilities. Service animals and support persons are welcome at the Guelph office during business hours.

Can I get documents in an alternative format?

Yes. Sutherland Insurance provides policy documents, invoices and correspondence in an alternative format on request, at no additional cost, and consults the requester on a format that works for them. Requests go to 519-822-0160 or info@sutherlandinsurance.com.

The full written policy is available as a PDF: Sutherland Insurance Accessibility (AODA) Policy. Ask on 519-822-0160 or at info@sutherlandinsurance.com for it in another format.

What accessibility standard does this website meet?

This website is built to WCAG 2.2 Level AA. That covers colour contrast, keyboard operation, focus visibility, text alternatives and content that reflows without horizontal scrolling at 320 pixels. Accessibility is verified by automated and manual testing rather than assumed.

Where a barrier is found, Sutherland Insurance wants to hear about it. Feedback on the accessibility of this site or of the office goes to 519-822-0160 or info@sutherlandinsurance.com.

How do I give accessibility feedback to Sutherland Insurance?

Feedback is given by phone on 519-822-0160, by email to info@sutherlandinsurance.com, or in person at 240 Victoria Road North in Guelph. Sutherland Insurance responds in the same format the feedback arrived in, unless another format is requested.