Careers at Sutherland Insurance
Sutherland Insurance is hiring a Personal Lines Customer Service Broker in Guelph, Ontario. The role requires a RIBO licence or the ability to convert an OTL licence to RIBO, and is hybrid, combining office and remote work. Applications go by email to radam@sutherlandinsurance.com.
- Open positions
- Personal Lines Customer Service Broker
- Location
- 240 Victoria Road North, Guelph, Ontario
- Work model
- Hybrid: part of the week in the Guelph office, the rest from home
- Licence required
- RIBO, or the ability to convert an OTL licence to RIBO
- How to apply
- Email a resume to radam@sutherlandinsurance.com
- Ownership
- Family-owned and independent since 1870
What is it like to work at Sutherland Insurance?
Sutherland Insurance is a family-owned independent brokerage in Guelph, Ontario, in business since 1870 and now in its 5th generation. It looks for people who deliver client service, work well in a team, and can hold their pace in a busy office. The client's own wording is "competitive compensation packages, benefits, and dedication to our team and clients".
Because Sutherland Insurance is independent, brokers compare several insurers for a client rather than selling one company’s product, so the work is advice, not order-taking. The team, by division shows how the brokerage is organized and who leads each area, and the full Sutherland Insurance story covers the history behind it.
Current Job Opportunities
Personal Lines Customer Service Broker
A personal lines service role paired with a producer. One to two days a week in the Guelph office. A RIBO licence and two years of personal lines customer service experience are required before an interview.
Work model: Hybrid: one to two days a week in the Guelph office
Responsibilities
- Provide client service by telephone and in writing
- Resolve client problems promptly
- Complete portal entries
- Work closely with a paired producer, and across every department
- Follow internal company workflow
- Identify service and cross-sell opportunities, and explain and recommend them to clients
Requirements
- RIBO licence, or the ability to convert an OTL licence to RIBO, required to be interviewed
- Able to work in the Guelph office one to two days a week, required to be interviewed
- Two years of experience in personal lines customer service
- Problem solving skills and an appropriate sense of urgency
- Strong organization and attention to detail
- Able to follow tasks to completion with minimal supervision
- Proficiency in SIG is an asset
- A customer-focused attitude
To apply, email your resume to Rebecca Adam at radam@sutherlandinsurance.com.
How do I apply for a job at Sutherland Insurance?
Email a resume to radam@sutherlandinsurance.com, addressed to Rebecca Adam, Director of People and Workplace. Name the position in the subject line. Sutherland Insurance thanks everyone for their interest and contacts only the candidates it wishes to interview.
Resumes are also accepted when no position is posted. It is a long-established brokerage in a small market, and qualified people are kept on file for the next opening.
Do I need a RIBO licence to work at Sutherland Insurance?
Every broker who advises on or transacts property and casualty insurance in Ontario must be licensed by the Registered Insurance Brokers of Ontario. Candidates holding an OTL licence are considered where it can be converted to RIBO.
Licensing requirements and the register are published by the Registered Insurance Brokers of Ontario.
Apply to Sutherland Insurance
Email a resume to Rebecca Adam, Director of People and Workplace, at radam@sutherlandinsurance.com. Please name the position you are applying for.
Email your resume Call 519-822-0160
240 Victoria Road North, Guelph. Monday to Friday, 8:30 a.m. to 5:00 p.m.