The Sutherland Insurance Team
Sutherland Insurance employs 59 people at 240 Victoria Road North in Guelph, Ontario, across sales, personal and commercial service, claims, underwriting and business support. The same Guelph family has owned the brokerage since 1870. Everyone below has a direct email, and most have a direct line.
- Team size
- 59 people
- Divisions
- Leadership, Sales, Personal Insurance Service, Commercial Insurance Service, Claims, Underwriting Service, Business Support
- Head office
- 240 Victoria Road North, Guelph, Ontario N1E 6L8
- Main line
- 519-822-0160, Monday to Friday, 8:30 a.m. to 5:00 p.m.
- Claims line
- 1-800-263-1032 (24/7), or 519-822-0160 during business hours, ask for the claims team
- Brokerage licence
- Active, in good standing
How do I reach the right person at Sutherland Insurance?
Each table below covers one division and shows a direct email and, where there is one, a direct line. For a new policy or a quote, start with Sales. To change an existing policy, use the matching service division. For a claim, call 519-822-0160.
Not sure who to ask? Call 519-822-0160 and we will put you through. A person answers, Monday to Friday, 8:30 a.m. to 5:00 p.m.
Leadership
Independently owned and run by the fifth generation of the Sutherland family.
| Name | Role | Phone | |
|---|---|---|---|
| Jeff Sutherland LinkedIn | Chairman | jsutherland@ | (519) 904-9553 |
| Rebecca Adam LinkedIn | Director of People and Workplace | radam@ | (519) 904-9466 |
| Richard Charron LinkedIn | Director of Technology | rcharron@ | (519) 822-0160 |
| Steve Kurtz LinkedIn | CRO | skurtz@ | (519) 904-9530 |
| Suzanne Sutherland LinkedIn | Director of Philanthropy | ssutherland@ | (519) 904-9462 |
| Whitney Brown | Executive Assistant to the CEO | wbrown@ | (519) 904-9560 |
| Zac Sutherland LinkedIn | CEO | zsutherland@ | (519) 904-9460 |
Sales
New policies, quotes and coverage reviews for personal and commercial clients across Ontario.
Personal Insurance Service
Changes, renewals and questions on an existing home, auto, tenant, condo or recreational policy.
| Name | Role | Phone | |
|---|---|---|---|
| Louise Farnworth LinkedIn | Team Lead, Personal Insurance Service | lfarnworth@ | (519) 904-9464 |
| Becky Turner LinkedIn | Personal Lines Service | bturner@ | (519) 904-9507 |
| Courtney Brinkman | Personal Lines Service | cbrinkman@ | 519-822-0160 |
| Elizabeth Thompson | Personal Lines Service | ethompson@ | (519) 904-9539 |
| Joanne Coltherd LinkedIn | Personal Lines Service | jcoltherd@ | (519) 904-9541 |
| Katie Belcastro | Personal Lines Service | kbelcastro@ | 519-822-0160 |
| Lynne Fletcher LinkedIn | Personal Lines Service | lfletcher@ | (519) 904-9469 |
| Maria Armenakis | Personal Lines Service | maria@ | 519-822-0160 |
| Michelle Milley LinkedIn | Personal Lines Service | mmilley@ | (548) 483-6038 |
| Tiffany Martin LinkedIn | Personal Lines Service | tmartin@ | (519) 904-9543 |
Commercial Insurance Service
Changes, renewals and certificates on an existing business policy.
| Name | Role | Phone | |
|---|---|---|---|
| Evelyn Campbell LinkedIn | Team Lead, Commercial Lines Service | ecampbell@ | (519) 904-9549 |
| Amanda Graham LinkedIn | Commercial Lines Service | agraham@ | (519) 904-9529 |
| Kristen Keenan LinkedIn | Commercial Lines Service | kkeenan@ | (548) 483-6039 |
| Patricia Emmert | Commercial Lines Service | pemmert@ | (519) 904-9519 |
| Sammie Hudgins LinkedIn | Commercial Lines Service | shudgins@ | (519) 904-9536 |
| Sheri Stewart | Commercial Lines Service | sheri@ | (519) 904-9542 |
| Steph Sharpe LinkedIn | Commercial Lines Service | ssharpe@ | (519) 904-9533 |
Claims
Advocacy from first notice through to settlement. Call 519-822-0160 and ask for claims, or the 24/7 claims line, 1-800-263-1032.
| Name | Role | Phone | |
|---|---|---|---|
| Sarah Crawford LinkedIn | Claims Lead | scrawford@ | (519) 904-9544 |
Underwriting Service
Risk assessment and insurer submissions behind every quote we place.
| Name | Role | Phone | |
|---|---|---|---|
| Theresa Rice | Team Lead, Underwriting Service | trice@ | (519) 904-9559 |
| Anna Boese | Underwriter | aboese@ | (519) 904-9546 |
| Karen Reynolds | Underwriter | kreynolds@ | (519) 904-9554 |
| Racha Kraissati | Underwriter | rkraissati@ | (519) 904-9532 |
| Valerie Patterson LinkedIn | Underwriter | vpatterson@ | (519) 904-9462 |
Business Support
Administration, records and business intelligence.
| Name | Role | Phone | |
|---|---|---|---|
| Marcie Szymanski | Team Lead, Admin | marcie@ | 519-822-0160 |
| Ivana Kovac LinkedIn | Business Intelligence Specialist | ivana@ | (519) 904-9531 |
| Kim Hutten | Admin | khutten@ | 519-822-0160 |
| Louise Sharkey | Admin | lsharkey@ | 519-822-0160 |
| Shelley Thomas | Admin | sthomas@ | 519-822-0160 |
Is Sutherland Insurance licensed in Ontario?
Sutherland Insurance holds a Registered Insurance Brokers of Ontario licence covering the brokerage, active and in good standing. It has been a member of the Canadian Broker Network since January 2025.
Verify the licence with the Registered Insurance Brokers of Ontario.
Get Your Insurance Quote
A licensed Sutherland Insurance broker compares the available markets on every quote request.
Get Your Insurance Quote Call 519-822-0160
A real person answers, Monday to Friday, 8:30 a.m. to 5:00 p.m.