Sarah Crawford, Claims Lead at Sutherland Insurance
Sarah Crawford is the Claims Lead at Sutherland Insurance in Guelph, Ontario. She leads claims advocacy for the brokerage, which has placed insurance for Ontario families and businesses since 1870, and acts for clients with their insurer from first notice through to settlement.
- Role
- Claims Lead, John Sutherland and Sons Limited
- Brokerage
- Sutherland Insurance, Guelph, Ontario
- Brokerage licence
- Active, in good standing
- Lines
- claims advocacy
- Contact
- 519-822-0160, Monday to Friday, 8:30 a.m. to 5:00 p.m.
Who handles claims at Sutherland Insurance?
Sarah Crawford is the Claims Lead at Sutherland Insurance. An in-house claims representative is available to every client on a claim, alongside the broker who placed the policy. Claims questions are answered during business hours on 519-822-0160, Monday to Friday, 8:30 a.m. to 5:00 p.m.
Sutherland Insurance always has someone available during business hours to answer claims questions and submit a claim to the insurer. The insurer’s own timeline for handling the claim is outside the broker’s control.
What does a claims advocate do?
A claims advocate acts for the policyholder rather than the insurer. At Sutherland Insurance that means reporting the claim, setting expectations about the process, following the file through adjustment, and putting the client’s case to the insurer where a settlement is disputed.
What licensing does Sutherland Insurance hold?
Sutherland Insurance holds a Registered Insurance Brokers of Ontario licence, which is active and in good standing. The licence covers the brokerage. Verify it with the Registered Insurance Brokers of Ontario.
The Sutherland Insurance team · Sutherland Insurance since 1870
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