Navigating the insurance claims process can be daunting, especially if you’re dealing with an accident or unexpected disaster. Understanding the importance of how to document damage, file a claim, and communicate effectively with your insurance company can significantly impact the effectiveness and success of the claims process. Here is an example of a guide with tips to help with reporting a claim.

Step 1: Document the damage

understanding the claims processOnce it’s safe to do so, begin documenting any damage that’s occurred to prevent further loss and support your claim effectively.

-          Take photos and videos from different angles to get as much detail of the damage as possible. If possible, include time stamps on the photos.

-          Make a list of any damaged item and if able to do so, describe the extent of the damage to assist the claims adjuster.

-          Keep records and receipts related to temporary repairs or costs dues to the damage.

Step 2: Notify your insurance company

Contact your insurance provider to inform them of the incident. Sutherland Insurance offers a 24/7 claims line as well as an in-house claims specialist.

-          Provide details of the incident and the extent of the damage.

-          Get a claim number which will be your reference for future communications regarding the claim.

-          Ask questions such as what the next steps are, including any paperwork or evidence you may need to submit.

Step 3: Filing the claim

Fill out any claim forms provided to you from your insurance company as any inaccuracy can delay the process.

-          Submit necessary documentation along with any forms, as well as your photos, videos and list of damages if required.

-          Keep copies of any documentations you send to your insurance company for your own files.

Step 4: Communicate

Keep lines of communication with your insurance company open to help expedite your claim.

-          Provide complete and detailed answers to any questions your claims adjuster might have.

-          Provide as accurate as you can information to avoid any disputes or denials based on discrepancies.

Tips to avoid common mistakes:

1. Keep damaged goods until the claims adjuster has assessed them unless they are hazardous to your health

2. Don’t overlook secondary damage, for example, water damage can cause mold, so be sure to report any follow-up damages as well

3. Read your policy to understand your coverage, limits, and deductibles to help manage expectations and prepare for any potential out-of-pocket costs.

Handling an insurance claim efficiently requires attention to detail and clear communication.

Sutherland Insurance in Guelph can help with all of your insurance claims including insurance claims for your car, home and business. We offer a 24/7 claims line which can be reached by dialing 1-800-263-1032. We also provide a dedicated claims specialist who acts as your advocate during the entire claims process. Our specialist will explain the process, answer any questions you have, and make sure you understand your rights and responsibilities. Please call or text Sarah with any of your claims concerns at 519-904-9544.

To report a claim, please click here. 

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