Our longstanding client relationships are built on trust.
We value all the feedback we receive. Here is what some of our satisfied clients are saying:
“Please know that we are very pleased with the service that your office has provided to us in the past and we would not hesitate to refer your office to our friends and family.” — Guelph, ON
“Thanks very much again for looking after us! I can't tell you how nice it was to call your office and speak with someone who I knew was sitting in an office right next to yours, and then to have you call me back the very next day. A big contrast to my experience with Meloche Monnex (the company offering Queen's discounts), where business is conducted through a call centre. I can't imagine how awful it would be to have to deal with a call centre if your house burned down! Keep doing what you're doing with the business. We need more smaller companies with personal service in our lives!! Love it that you emphasize that on your website, which I visited after we talked. It was so nice to see the family history there, and pictures of all those generations of Sutherlands.” — Kingston, ON
“You made my home & auto insurance experience a pleasant and secure one. Now I feel like the home is safe & well protected for myself and family. Same for Auto policy as well. The fact is that I love my home. Its my treasure and represents everything I have worked for in life. Thank you again..” — Guelph, ON
I have been with you for over 30 years and have never to this date had a problem. That is one of the reasons I am still with you.” — Guelph, ON
“I have been a client since 1954 when I bought my first car (a 54 Austin Healey) and phoned my close GCVI curling friend Bob Sutherland and asked him to arrange coverage. I phoned Bob because I knew him so well and because my father had been a happy Sutherlands' client for many years (perhaps since his first car, a Ford model T in 1924 or so.)
Bob was my personal contact with Sutherlands until he became ill and Don Marshall, another close GCVI curling friend, took over. I want to continue to maintain a personal contact with your firm and at present that role is being performed very responsively and to my complete satisfaction by John Huck.
Best wishes for another 140 successful years! " — Ottawa, ON
“I just wanted to thank you for all your hard work and dedication. You provided hope and reassurance when I needed it most. This was my first (hopefully one of my last) car accidents. You helped me feel confident, even when I was most uncertain. Thank you so much! " — Guelph, ON
“You are a friend. A friend is one who walks in when the rest of the world walks out” — Guelph, ON
“We feel privileged to be associated with a family business such as Sutherlands” — Cambridge, ON
“This is the best we have ever been treated by an insurance broker. We all thank you” — Hamilton, ON
“I am always impressed with how quickly and professionally my calls are answered. Thank you.” — Guelph, ON
“Whenever I call about any changes or explanations I am treated with courtesy and respect and immediate response even though I did not have an appointment with any of the staff. You will always have my car insurance” — Fergus, ON
“Your service could not have been any better” — Guelph, ON
“Once again a huge THANK YOU! You have been so awesome over the years and I have recommended you to friends and family.”—Guelph, ON
For privacy reasons, we don’t list our clients names just their location